Joia Paraiso By Iberostar (Adults Only), Puerto Morelos ∞ Discover spa retreats, reviews & deals for 2025

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About Resort

Carretera Chetumal - Puerto Juarez Km. 309 Playa Paraiso, Puerto Morelos, Mexico, 77710

“The hotel is perfectly situated along the stunning Playa Paraiso, making it easy to enjoy the beautiful beach and nearby attractions.”view full review

Joia Paraiso By Iberostar (Adults Only) is a 5-star hotel designed exclusively for adults, featuring an all-inclusive experience with direct beach access and luxurious amenities. In addition, the hotel offers five restaurants, a spa, and three unique swimming pools. This Puerto Morelos hotel is part of a larger complex with five Iberostar properties.

Rooms & Amenities

Rooms at Joia Paraiso By Iberostar offer elegant decor, spacious layouts, and premium amenities including air conditioning, flat-screen TVs, and minibars. Many rooms feature private terraces with stunning views of the surrounding landscape or ocean. Guests can enjoy the luxurious Grand Star Service, which includes personalized concierge and butler assistance.

Dining & Beverage Options

Dining options include five à la carte restaurants offering various global cuisines such as Italian and local specialties. Additionally, guests can enjoy 24-hour room service and buffets featuring international dishes. The hotel's bars provide a wide array of drinks, including signature cocktails crafted by skilled mixologists.

Leisure & Recreation

The hotel features three swimming pools suitable for different preferences, including a saltwater infinity pool, a family-friendly freshwater pool, and a relaxing spa pool equipped with hydrotherapy facilities. Guests can engage in various activities such as kayaking, snorkeling, or enjoy spa treatments designed for ultimate relaxation.

Services & Local Attractions

Joia Paraiso By Iberostar provides a well-equipped fitness center and offers convenient transportation options, including a free transfer service from Aeropuerto de Playa del Carmen, located 25 km away. For golfers, exclusive access to the Iberostar Playa Paraíso Golf Club is also available. The hotel is in proximity to notable attractions like Dolphin Discovery Playa del Carmen and Playa del Secreto.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Romance Villa Private Pool & Butler Service

2 persons

194 m²

2 King Size Beds

Shower

Private pool

room details

Ocean Front Butler Corner Suite

2 persons

60 m²

1 King-size bed and 1 Sofa bed

Shower

Coffee machine

room details

Ocean Front Butler Suite Beach Access

2 persons

60 m²

1 King-size bed

Shower

Coffee machine

room details

Pool View Suite

2 persons

60 m²

1 King-size bed and 1 Sofa bed

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Getting around

Explore a range of transportation options for your spa getaway

City Centre

Puerto Morelos 13.6 km

Airports

Aeropuerto de Playa del Carmen (PCM) 23.3 km

Cancun (CUN) 38.9 km

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Amazing Food Options

During my stay, I was pleasantly surprised by the variety and quality of the food available. The buffet was always filled with a wide selection and delicious desserts. I particularly enjoyed our meals at Toni's and the Asian restaurant. Booking our reservations as soon as we arrived proved crucial, as the best spots were quickly filled up! I indulged in everything from lobster to perfectly cooked steak, making every meal a nice experience.

Harry123. Canada, Read full review on

Lovely Spa Experience

The spa at Iberostar truly exceeded my expectations! I had a relaxing massage that was worth every penny. The ambiance was tranquil, and the therapists were professional and attentive. I particularly loved that the spa also features a beautiful indoor pool - a nice touch for those moments when you want to unwind in peace.

Vincent_A. United States, Read full review on

Luxurious Room Amenities

I stayed in a superior oceanfront suite that was outfitted with everything I could wish for. The room was immaculate, featuring a cozy king-size bed and fantastic views from the balcony. The mini-bar was re-stocked daily with a good selection. Even the turndown service added a special touch, making my experience feel like a slice of paradise!

Julian098. Australia, Read full review on

Exciting Nightly Entertainment

I thoroughly enjoyed the evening entertainment during my stay! The variety of shows each night kept things lively and engaging. From acrobatics to a fantastic sand show, there was something for everyone. The quality of performances was impressive, and I found myself looking forward to each night's events. The atmosphere was fun and added a wonderful energy to my vacation.

RobertZ. United Kingdom, Read full review on

What’s included

General

No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Adults only
Lift
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Key card access

Sports & Fitness

Fitness centre
Diving
Tennis court
Golf course
Billiard tables
Darts
Table tennis
Yoga class

Services

Room service
Housekeeping
Car hire
Shops/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Dinner

Business

Business centre
Meeting/ Banquet facilities

Spa & Leisure

Saltwater pool
Seasonal indoor pool
Heated swimming pool
Beach access
Beach umbrellas
Night club
Entertainment
Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Treatment room
Beauty treatment
Massage

Room features

Air conditioning
Mini-bar
Patio
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Carretera Chetumal - Puerto Juarez Km. 309 Playa Paraiso, Puerto Morelos, Mexico, 77710

Map view

Carretera Chetumal - Puerto Juarez Km. 309 Playa Paraiso, Puerto Morelos, Mexico, 77710

City landmarks

Golf Course

Golf Club

720 m

Amusement Park

Mayan Water Complex

1.2 km

Landmark

Galaxy

740 m

Landmark

Wedding chappel

1.2 km

Harbour

Punta Maroma

2.1 km

Landmark

Paradise Beach

1.6 km

Landmark

Chapel

2.0 km

Landmark

El Palenque Theater

2.1 km

Landmark

Maroma Beach

2.1 km

Landmark

Playa del Secreto Property Owners Assocation

3.0 km

Beach

Playa del Secreto

3.2 km

Landmark

Dolphin Discovery Playa del Carmen Maroma

3.9 km

Beach

Playa Maroma

3.8 km

Golf Course

El Manglar Golf Course

4.0 km

Landmark

Teatro Vidanta

4.3 km

Landmark

Cirque du Soleil

4.3 km

Nearby

Playa Paraiso Golf Course

30 m

Restaurants

La Plaza Buffet

1.9 km

Carretera Chetumal-Puerto Juarez KM 309 Iberostar Hotel Resort

Reviews and Ratings

Feedback from previous guests about their experience.

David

United States, February 2025

7.8/10

I recently stayed at Iberostar Grand Paraiso and had a mixed experience. The hotel boasts a beautiful resort and impressive amenities, making it feel luxurious. However, my arrival was quite frustrating due to long check-in times and problems with room assignments. While there were some standout dining options, others left much to be desired. Overall, the price felt justified for the clean and spacious facilities, but my stay was marred by a few service issues.

Rooms

8.0

The rooms were spacious, kept extremely clean, and featured breathtaking ocean views. However, we initially faced issues with our room accommodation which detracted from the experience.

Service

6.0

While some staff members went above and beyond, overall service was inconsistent, especially during check-in and dining reservations, which could be frustrating.

Location

9.0

The hotel is located along the stunning Playa Paraiso beach, providing a beautiful setting for relaxation and activities. Its proximity to various attractions and a shopping center is a definite plus.

Dining

7.0

Dining options varied widely; while some restaurants served incredible meals, others had mediocre, inconsistent experiences, particularly at breakfast.

Facilities

9.0

The facilities were impressive, from the pristine pools to the beautiful spa area, making for a relaxing vacation atmosphere.

Pete

United States, January 2025

9.2/10

I had an incredible stay at the Iberostar Grand, where the service and facilities were top-notch. The resort's beautiful pool and beach made it a perfect getaway. However, I did encounter some issues with dinner reservations and bar service that could use improvement. Overall, it was a fantastic experience that I'd love to relive!

Rooms

9.0

The rooms were spacious and equipped with a fully stocked minibar, whirlpool, and large balconies for a relaxing view.

Service

10.0

The service was extraordinary, with staff always ready to cater to our needs; they even provided thoughtful touches like a bubble bath and chocolates.

Location

10.0

The location along Playa Paraiso is stunning, making it an ideal spot for beach lovers.

Dining

8.0

While the variety of dining options was excellent, I faced challenges with securing dinner reservations due to low occupancy, leading to some early dining times.

Facilities

9.0

The facilities, especially the pool area, were beautifully maintained and provided a relaxing experience.

John

United States, December 2024

9.4/10

This resort offers a fantastic, laid-back experience with its clean and well-maintained grounds, luxurious amenities, and superb service from friendly staff. The spacious rooms with stunning ocean views add to the overall enjoyment, though the dining options, particularly for breakfast, could use some enhancement. The beach and pool areas are delightful, but the lack of shade by the pool was a bit of a drawback.

Rooms

10.0

The rooms were spacious, comfortable, and offered spectacular ocean views from the large balconies.

Service

10.0

Service was consistently excellent, with attention to detail from the groundskeepers, waitstaff, and housekeeping, providing exceptional hospitality.

Location

10.0

The resort is ideally located along Playa Paraiso, making it convenient for beach access and various activities.

Dining

8.0

Dining options were plentiful and mostly excellent, however, I found the breakfast options could be improved to add more variety.

Facilities

9.0

The infinity pool and well-appointed spa facilities provided excellent opportunities for relaxation, although shade at the pool was noticeably lacking.

Irving

United States, November 2024

8.4/10

We had a wonderful experience for our wedding at the resort, where we indulged in luxury like the presidential suite and attentive butler service. The wedding coordinator was phenomenal, making our day special, but we faced major issues with transportation arrangements from the call center that impacted our guests negatively. Overall, it was a magical stay, but the hiccups with the transfer service were quite frustrating.

Rooms

10.0

The presidential suite was amazing, spacious, and well-appointed, truly making our wedding feel luxurious.

Service

8.0

The butler service was outstanding, with staff always anticipating our needs and going above and beyond, but the initial transportation experience was unfortunately lacking.

Location

9.0

The location was beautiful and included stunning views that added to our special day.

Dining

7.0

The dining varied; while most meals were delicious, Tony's was a significant disappointment until the chef stepped in to save our wedding dinner.

Facilities

8.0

The resort facilities were top-notch, with great amenities that enhanced our stay, but the noise from nearby construction was a minor annoyance.

Edward

United States, October 2024

9.2/10

I recently had an unforgettable experience at this all-inclusive resort! The beautiful property and incredible service truly made our stay special. The food was varied, but some dining options were just average. The stunning beach and well laid-out pools provided the perfect atmosphere for relaxation and fun. Overall, it's great value, but communication about reservations could be improved.

Rooms

10.0

Our room was spacious and impeccably clean, featuring a jacuzzi tub on the balcony and a fully stocked mini-bar.

Service

10.0

Service was outstanding, from the groundskeepers to wait staff, all the employees were eager to assist and provided excellent service.

Location

10.0

The resort is nestled along a beautiful stretch of beach in Riviera Maya, which makes it a prime location for relaxation.

Dining

7.0

While the breakfast and lunch buffets had a wide variety of options, the dining experience was a bit hit or miss; I found some restaurants underwhelming except for L'Atelier, which was exceptional.

Facilities

9.0

The facilities were fantastic, with beautifully designed pools and activities galore. The spa experience was also a major highlight!